Inception

A Landlord's Journey: From Frustration to Innovation

It all started with a simple goal - showing my rental apartment efficiently. I meticulously planned everything: 20-minute slots from 10 AM to 4 PM, with a lunch break, scheduled for Thursday and Friday. By Friday, I was thrilled - every slot was booked for Saturday's showing! I even had to create a waitlist.

Saturday arrived with promise. I was there early, making sure everything sparkled. But then...

10:00 AM - Silence
10:20 AM - More silence
10:40 AM - Finally! Some prospects
11:00 AM - Back to silence

The pattern was clear and frustrating. Out of a full day of appointments, only two groups showed up. Not only was this wasting my time, but it was also denying opportunities to other genuinely interested renters.

The Mystery Solved
When I started calling people before their appointments, the truth emerged. The responses in the likes of:

• "Oh, I completely forgot!"
• "I'm nowhere near the location..."
• "Something urgent came up..."

The Lightbulb Moment
That's when it hit me - what if there was a better way? What if we could create a system that:

• Captures prospect contact information
• Sends reminders the day before in advance (perfect for rescheduling if needed)
• Follows up with a final alert one hour before (just when people need to start heading out)

The most eye-opening lesson? The longer the gap between booking and appointment time, the higher the chance of a no-show.

Missed appointments affect almost every small business and self-employed, trying to provide a service.

Sometimes the best solutions come from real-world problems. This was my moment to turn a common frustration into an opportunity for innovation.

Visit appointmetly.com to see how we are solving this and other real-world small business problems.